Get support

Intended outcome

Find a public answer or give support a focused private problem report.

Prerequisites

Note the page, record type, time, and exact message. Never include passwords, card details, or unnecessary tenant data.

Steps

1. Search Help Centre with the workflow or control label.
2. If unresolved, sign in, open the account menu, and choose Support.
3. Select Create support ticket and the closest category.
4. Describe the expected result, actual result, and safe reproduction steps.
5. Continue follow-up in the same ticket.

Expected result

The ticket appears in Support tickets with status and conversation history.

Common problems

• Continue an existing conversation instead of opening duplicates.
• If sensitive data was included, identify it without repeating it.
• Explain whether later behaviour replaces or adds to the original issue.

Product boundaries

Public search cannot access your account; account-specific investigation uses authenticated support.